Our Complaints Policy
The Reset Magazine
Complaints Policy
Last updated: 16th Dec 2025
Our Commitment
At The Reset Magazine, we value trust, transparency, and respectful communication.
If something hasn’t met your expectations, we want to hear about it and resolve it promptly and fairly.
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What This Policy Covers
This complaints policy applies to concerns relating to:
Digital content or subscriptions
Customer service interactions
Website access or technical issues
Billing or account-related matters
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How to Make a Complaint
If you wish to raise a complaint, please contact us using the details below.
Email: rick@theresetmagazine.com
Subject line: Complaint – The Reset Magazine
Please include:
Your full name
Order number or subscription details (if applicable)
A clear description of the issue
Any relevant dates or screenshots
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What Happens Next
1. Acknowledgement
We will acknowledge your complaint within 2 working days.
2. Investigation
Your complaint will be reviewed carefully and fairly.
3. Response
We aim to provide a full response within 10 working days.
If more time is needed, we will keep you informed.
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Our Approach
We aim to:
Treat all complaints seriously and respectfully
Resolve issues proportionately and transparently
Use feedback to improve The Reset Magazine
Raising a complaint will never affect your ability to access future content or services.
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Escalation
If you are not satisfied with our response, you may request that your complaint be reviewed further.
Where appropriate, you also retain the right to pursue external consumer advice or dispute resolution channels.
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