Our Refund Policy
The Reset Magazine
Returns & Refunds Policy
Last updated: [16th Dec 2025]
Overview
The Reset Magazine provides digital content designed to support wellbeing, lifestyle, and personal growth after 50.
Because our products are delivered digitally, different rules apply compared to physical goods.
This policy explains when refunds may be issued and when they cannot.
Digital Content & Downloads
Digital products include (but are not limited to):
Downloadable guides, PDFs, and resources
Digital plans, programs, or toolkits
Paid articles or premium digital content
Once a digital product has been accessed or downloaded, it is non-refundable.
This is in line with the Consumer Contracts Regulations, which remove the right to cancel once digital content delivery begins, provided the customer has given consent.
By completing your purchase, you confirm that you understand and accept this.
Memberships & Subscriptions
Memberships may include:
Members-only articles or resources
Exclusive content areas
Paid newsletters or ongoing digital access
Cancellation
You may cancel your subscription at any time via your account or by contacting us.
Cancellation prevents future payments
Access remains active until the end of the current billing period
Refunds
We do not offer refunds for partially used subscription periods, except where required by law or in exceptional circumstances at our discretion.
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Exceptional Circumstances
We may consider a refund if:
You were charged in error
You were unable to access purchased content due to a technical fault on our side
The product was materially different from its description
Refund requests must be made within 14 days of purchase and include a clear explanation of the issue.
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How to Request a Refund Review
Please contact us at:
Email: [insert support email]
Subject line: Refund Request – The Reset Magazine
Include:
Your name
Order number
Date of purchase
Reason for your request
All requests are reviewed fairly and responded to within 5 working days.